FAQs

 

Health Online (formerly known as e-Pharmacy Ghana) is free and effortless. Access our platforms at work, home or school.

 

Does Health Online deliver to me?

Yes, we deliver wherever you are, in and out of Accra at a fee.

 

How do I get my medication?

We offer next-day delivery right to your door.

 

How much does it cost?

Health Online is free, just pay your delivery charge.

 

What kind of medication is offered on Health Online?

We offer all types of medication.

 

You cannot find what you are looking for?

We have a large inventory list, some of which you may not find here. Contact Support to help you find the drug you are looking for.

 

How do I pay?

We accept cash on delivery for orders within Greater Accra or digital payment such as: Mobile Money (all networks), Visa & Mastercard, among others

 

Are you facing issues with Postal Code when placing an order?

Kindly leave the Postal Code section empty when submitting your details at checkout. With any other issues, Contact Us 

 

Can I buy medicine for others?

You can buy medication for you, your family and friends.

 

Can you pickup your health products?

We offer pickups on Thursdays from 11:00am to 2:30pm at Auxiliary Cantonments, 21 Fifth Circular Rd, Accra.

Pickups only apply to some vitamins & supplements, dietary supplements, fitness, herbal medication and skincare products only. In order to pickup, kindly schedule at checkout by selecting a date and time of your choosing. If your product is one you can pick up, it would be indicated when you’re checking out. 

 

Do you take my insurance?

We work with all major insurance plans in relation to some medication. Find out more by speaking to a representative from Health Online.

 

Do you refill prescriptions?

You won't run out on our watch, dear.

 

How do i look for a pharmacy near me? 

Search for the name of the product you want to purchase, and we would find the closest pharmacy to you that has it available.

 

How safe is my information on Health Online?

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall.

 

I have more questions.

Text us at  (+233)(0) 241982460 or (+233)(0) 201585182 or email support@healthonlineghana.com