Frequently Asked Questions

About Health Online
What is Health Online?
Health Online (formerly known as e-Pharmacy Ghana) is a convenient and hassle-free platform that allows you to access quality healthcare services from the comfort of your home, office, or school.

How do I access Health Online?
You can access our platforms through our website.

Delivery
Does Health Online deliver to my location?
Yes, we deliver to all locations within and outside of Accra for a fee.

How do I receive my medication?
We offer same-day and next-day delivery services, ensuring your medications are delivered right to your doorstep.

What are the delivery charges?
While accessing Health Online is free, you will need to pay a delivery charge for your order.

Products and Services
What types of medications are offered on Health Online?
We offer a wide range of medications, including prescription drugs, over-the-counter medicines, vitamins, and supplements.

What if I can't find the medication I'm looking for?
Our inventory is extensive, but if you can't find what you're looking for, please contact our Support team. They will assist you in locating the medication you need.

Can I purchase medications for others?
Absolutely! You can buy medications for yourself, family members, or friends through our platform.

Do you offer prescription refills?
Yes, we ensure you never run out of your essential medications by providing convenient prescription refill services.

How do I find a pharmacy near me?
Simply search for the product you want to purchase, and we will locate the nearest pharmacy that has it in stock.

Payments
How do I pay for my order?
We accept various digital payment methods, including Mobile Money (all networks), Visa, Mastercard, and others.

Are there any issues with entering a postal code during checkout?
If you encounter any issues with the postal code field during checkout, you can leave it blank. If you face any other issues, please contact our Support team.

Pickup and International Shipping
Can I pick up my order?
No, we do not.

Do you offer international shipping?
We have partnered with DHL to provide safe international shipping for your medications. Currently, we only ship herbal and skincare products to other countries.

Security and Support

How safe is my information on Health Online?
Your data is securely stored through Shopify's data storage, databases, and the general Shopify application. Shopify stores your data on a secure server behind a firewall, ensuring the utmost protection of your information.

How can I get further assistance?
If you have any additional questions or concerns, you can reach out to our Support team by texting us at (+233)(0) 541295829 or (+233)(0) 201585182, or by emailing support@healthonlineghana.com.